Expand Network adapters and right click Marvell Avaster controller driver to Update driver. If possible, Device Manager will start searching online for the latest wireless network driver for Surface on Windows 7, 8, Or you can also download the Marvell Avaster controller driver from the official site and then install the driver by yourself.
It demands patience and computer skills. Navigate to Microsoft official site. Provided that you failed to locate the Surface model on this site, perhaps you need to check for updates to install the drivers.
So long as you cannot download the Marvell Avaster controller driver on your own on Microsoft site, try checking Windows system update. Before you started this test, did you forget all existing networks or not?
As you know, it's never been entirely clear how much of my problems like many others were attributable to the Surface Pro hardware, file corruption and compatibility with access points. To troubleshoot the problem, Microsoft Store let me use a known-good Surface Pro 4.
Bless their hearts. Whatever the techs there may lack in expertise, they make up for in cooperation, availability and honest admission of their limitations. I copied an entire system image from my broken Surface Pro 4 to the known-good Surface Pro 4. It immediately exhibited precisely the same connection problems. Namely, the inability to switch access points without resetting the adapter.
Of course that suggests that the system image which had no corruption according to SFC was at least partly to blame for the problem. I did a Windows 10 restore preserving apps and data from a fresh. That was yesterday. I have tested the Surface Pro briefly in only three environments, including two where I had had terrible problems. Limited as those tests are, I have not seen any reconnection problems.
This further exonerates the Surface Pro hardware and the suspected access points including the Netgear router you suspected. However, this has led to a new, less urgent problem. Yes, I'm still having the same problem. Microsoft Answer Desk escalated the issue a few months ago, but I haven't heard from the escalation team in the last month or two. The last time I talked to someone there, he thought the problem was some not obviously related Windows update. I do not think it is a hardware issue.
I reproduced the problem by transferring an image that exhibited the problem to another Surface Pro 4 by transferring the Windows image to it. When time allows, I am currently checking the Sensor Monitoring Service. The Sensor Monitoring service does not show on the Task Manager list of services, but it does show up in the Services applet in Administrative Tools.
I do not understand why this is the case. The Services applet sometimes show the Sensor Monitoring Service running when I believe it is not running e. Sometimes when I think the service is running, the wi-fi adapter will successfully change access points without resetting the adapter.
I notice that you also have an outstanding problem with a VPN? FWIW when I mentioned to someone having to often uninstall Hyper-V before getting the latest W10 cumulative update to avoid some horrendous performance symptoms , they claimed that they saw the same issue with their VPN. So, maybe you too should consider uninstalling the latest WU cumulative update, uninstalling the VPN support, reinstalling the cumulative update, testing and then re-installing the other software when needed.
In fact, maybe it would be less work to just uninstall the VPN and then wait for the next cumulative update to see if that changes your symptoms. I also face the same problem. Mostly upon wake-ups, but recently I had the wifi stopped during work. This is crazy, I'm not willing to do any beta testing for Microsoft, and its not my task to search for problem causes, as some people give hints here.
It is Microsoft's task, the company which asked thousands of dollars for a device which produces problems as if we were in the 's. I'm disappointed. Every time I fear when opening my Surface on a business meeting, hoping it will not leave me in trouble and shame.
I have Surface Pro 4 made by Microsoft and it's updated up-to-date and it's having the exact same problem. It's always the same scenario. Can't blame the wifi access point since every single person in my class is using the same wifi and they have perfect wifi connections. It's ONLY happening on my Surface device and I can see many, many people have been experiencing this issue without any solution for a long time. Whenever I shut down my Surface, this message box comes out. I don't know what's causing this or what this even means and it's not doing much harm but it's sure irritating.
This memory cannot be read. If you wanna shut down, click 'ok'. Wifi is connected but says 'no internet' and I try to solve the issue by troubleshooting at no avail.
It gives lame advice to turn off the device or unplug it that forces me to cancel everything I've been doing and it never works. I contacted Microsoft tech support today and the guy said that he can't help me unless I pay Microsoft 29 euro for expired warranty tech support. I've been tolerating this for quite long because I believed one day before my warranty expired, Microsoft would release a proper update to troubleshoot this issue permanently.
Microsoft decided to charge people 29 euros for tech support instead of releasing a proper update that everybody needs. The device they want you to turn off is the Wi-Fi router, not your Surface! In any case, instead of "cancelling everything" you could try using Hibernate. That would shut down the Surface electrically, so maybe it would be enough to cause a restart for the Wi-Fi connection too.
BTW when this happens to me I have been able to use a local connection to the router to prove that there is connectivity there and then in the router to prove that there is connectivity to the Internet, so IMO unplugging everything is just a convenience for not having any better support for refreshing the software involved. It's almost like something is in a mode which says ignore low signal strength. So, if your router is giving you only low signal strength and the Surface driver was in this mode it could explain your symptom.
In the search box, enter device manager , and in the search results, tap or click Device Manager. Tap or click the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed. On the Driver tab, tap or click Disable. Connect Surface to a wireless network. Find your Wi-Fi network password in Windows.
Update Surface firmware and Windows Download drivers and firmware for Surface. Surface Windows 8. Windows 11 Windows 10 Windows 8. Before you begin Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below.
Notes: The name of the network controller may be slightly different depending on your Surface model. Before you begin Solution 1: Restart your Surface and check Wi-Fi settings Solution 2: Install updates Solution 3: Run the Windows network troubleshooter Solution 4: Verify that Wi-Fi is available in Device Manager Before you begin Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below.
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