If the Internet LED lights solid amber, your base station is connected to your router, but is unable to connect to the Arlo cloud server. Make sure that your router is powered on and connected to the Internet. If the Internet LED lights green, perform a factory reset on your base station and try the installation process again. For more information about performing a factory reset, see How can I reset my Arlo base station to the default values?
If you completed these troubleshooting steps and Arlo was unable to discover your base station, contact Arlo Support to speak to an expert. Was this article helpful? Yes No Rating Submitted Do you have a suggestion for improving this article? Characters Left : Submit Cancel. Related Articles. The most annoying thing about the app is that every 10th time you open the app there is an ad to promote some paid Arlo premium feature like Arlo smart.
Before you can view the live feed of the room you have to click past it. Hi BrownPartyof3, Thanks for sharing your experience with the Arlo app. Our team will be more than happy to help you further. And your feedback about seeing advertisements will be provided to our development team.
We appreciate your patience and understanding. Best regards, Arlo Team. When the system is working it works beautifully providing excellent video quality! After deleting the app and reloading it works well.
If it did just limit activity detection to the activity zone that would be fantastic however any movement anywhere in the field of view whatsoever triggers a recording. I thought my hub was bad; nothing I tried worked even though I followed support instructions implicitly for a couple of hours each time. I just wish these little things were properly addressed and fixed fairly soon. Otherwise I certainly would have given a five star rating versus three stars.
The developer, Arlo Technologies Inc. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app.
App Store Preview. Screenshots iPhone iPad. Oct 21, Version 3. Ratings and Reviews. They just continue to spool like a hamster on a wheel and says "waiting for download". My wifi is 4g LTE, and I downloaded other apps just fine.
It's downloaded fine for me in my more modest S7. Did you try downloading with wifi off over cellular? The app distribution is being done be Google, not Arlo - so if the download itself isn't completing it would be on Google. I felt like I needed to share since I will likely not be the only one with this issue.
Your comment that it was likely a Google issue spurred me to find it, and I hope we helped others. I will also say the new app seems to have much better response time. Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.
We are working on resolving this issue. We apologize for the inconvenience. Please enable this feature now. Learn More. Arlo Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.
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