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All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended. Product: HP Spectre x Operating System: Microsoft Windows 10 bit. I keep getting an error message that says my "device" has not been installed. And: Error: You haven't accessed the Google Play Store app on your device with this email account This error can appear when you're trying to install an Android app on: your computer an Android mobile device that isn't linked to your Google Account a non-compatible device Is my HP Spectre x not compatable with Google Play?
To wipe cache and data follow these steps. Open the "Settings" screen on your device. Scroll down the "Settings" menu and click to open the "Apps" option.
Once this is done, on the same screen find "Clear data" and tap on it to clear all the data on the app. Sometimes when you experience the Google play can update problem, the problem is with the Google play software already installed on your device. Chances are the program that cannot update because it is corrupted or has been altered in a way that hinders an update.
In this case, all you need to in uninstall it then reinstall. To do this, follow these steps:. On the Google play screen, find the Google Play app and tap on "More" then select "Uninstall updates". Wait until the uninstallation is completed then head to the Google Play store and download the app again. Now follow the screen promotes to reinstall it. Often Google serves check time on your device to sync the Google play with your device. This means that if your device is showing the wrong time and date then Google play will not work properly.
This could be the main reason why your Google play cannot update. If this is the case, then you need to check and correct the time and date on your device. Here are important steps you need to follow to change the date and time settings on your device:. Open the "settings" screen on your device then navigate it to find the "Date and Time" option and tap on it to open.
On the screen that opens find and select the "Automatic Date and Time" option. This should automatically reset the date and time on your device.
Alternatively, you can select to reset the time and date manually. Sometimes the Google play not updating problem could be a result of your Google account and not the software.
In this case, you need to refresh your account. This is simply removing and then re-addicting your account to your device. This is a very delicate process that requires preparation as you are likely to lose a lot of important data. To refresh your Google account, follow these steps:.
Once your account has been removed, you can now add it back then restart your device before trying the update. This should work for you. Sometimes the Google play not updating can be a real pain in the ass. It can eat your time while preventing from downloading or even using some very important apps.
This can cost you a lot of money if you don't get the problem solved fast. Although there are a lot of applications on the market, they are not compatible with all the device and system. This is also one of the reasons of the download failure. And if you really want to use the specified App which is incompatible with your device, you can try to download its APK file.
To get the file, you need to download it via a computer at first. The detailed steps are:. Just tap in its name and add a word "apk" in the searching bar. Not all the smartphone devices are coming with the same features and specs. Hence, if your device does not have any unique features, some Apps are automatically incompatible with the device.
To get rid of this problem, you need to purchase a device which has some unique features. If all the settings on your phone is working well and the application that you want to download is compatible with your phone but you still cannot download it from the Play Store, then the store might be buggy. And here, to settle this error, you have three options:. Then tap on the options Clear cache and Clear data. Then re-enable it and attempt to download the wanted App again.
How to Uninstall Google Play Service? Hold down the Power button of your device and switch it off. And then you need to long press the Power button again to restart it.
This can solve temporary issues on your phone.
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